Legal

Privacy Policy

How we collect, use and protect your personal information when you use this website or book a consultation.

Last updated: 31 July 2026

This Privacy Policy applies to dramankhanna.cloud ("the Website"), operated by Dr. Aman Khanna, Orthopaedic & Sports-Injury Surgeon, Surat, Gujarat, India. By using this Website or submitting your details, you agree to the practices described below.

1. Information We Collect

We may collect the following personal information when you contact us or book an appointment:

  • Identity & contact data — name, mobile number, email address
  • Health information — a brief description of your orthopaedic complaint or query, shared voluntarily by you via the contact form or WhatsApp
  • Technical data — IP address, browser type, pages visited, and time of visit, collected automatically through server logs
  • Communications — messages you send via the contact form, email, or WhatsApp

We do not collect payment card details on this website. Any payment processing is handled securely by Razorpay under their own privacy and security policies.

2. How We Use Your Information

Your information is used only for the following purposes:

  • To respond to your enquiry or appointment request
  • To schedule and confirm clinic appointments
  • To send appointment reminders (if you opt in via WhatsApp)
  • To process payments for consultations through Razorpay
  • To comply with legal and regulatory obligations under Indian law
  • To improve the Website's content and user experience (via aggregated analytics only)

We do not use your personal data for advertising, profiling, or any automated decision-making that would significantly affect you.

3. Sharing of Information

We do not sell or rent your personal data. We may share it only in the following limited circumstances:

  • Payment processors — Razorpay Software Private Limited, solely for processing consultation fees
  • Communication tools — WhatsApp (Meta Platforms) and email providers, used to communicate with you at your request
  • Legal obligation — if required by a court order, government authority, or applicable Indian law

4. Data Storage and Security

Your data is stored on servers located in India. We implement reasonable technical and organisational safeguards — including encrypted connections (HTTPS) — to protect your information. Health-related details shared via WhatsApp are subject to WhatsApp's own encryption and privacy policy.

No internet transmission is completely secure. We cannot guarantee absolute security of data transmitted to us.

5. Retention

We retain personal information only as long as necessary for the purpose it was collected, typically:

  • Contact form submissions: up to 12 months
  • Appointment and payment records: up to 7 years (as required under Indian tax and medical-records regulations)

6. Your Rights

Under applicable Indian data protection law (including the Digital Personal Data Protection Act, 2023), you have the right to:

  • Access the personal data we hold about you
  • Correct inaccurate data
  • Request erasure of data we no longer need to hold
  • Withdraw consent for processing at any time (this will not affect prior processing)

To exercise any of these rights, email us at dramankhanna91@gmail.com or WhatsApp +91 89808 22922. We will respond within 30 days.

7. Cookies

This Website uses only essential technical cookies (session management) and Google Fonts (loaded from Google's CDN). We do not use advertising cookies, third-party trackers, or analytics that identify individual users. Google Fonts requests may be logged by Google in accordance with Google's Privacy Policy.

8. Third-Party Links

This Website links to third-party sites including livingtaller.com, WhatsApp, and Google Maps. We are not responsible for the privacy practices of those sites. Please review their respective policies.

9. Children

This Website is not directed at children under 18. We do not knowingly collect personal data from minors. If a parent or guardian believes their child has submitted personal information, please contact us for deletion.

10. Changes to This Policy

We may update this policy periodically. The "Last updated" date at the top will reflect changes. Continued use of the Website after updates constitutes acceptance of the revised policy.

11. Contact

For any privacy-related queries: