Legal

Cancellation & Refund Policy

Our policy on rescheduling, cancellation and refunds for consultation bookings with Dr. Aman Khanna.

Last updated: 31 July 2026

This policy applies to consultation appointments booked with Dr. Aman Khanna at Mahavir Super Speciality Hospital and associated clinics in Surat, Gujarat, India, including any payments processed through Razorpay. Please read this carefully before making a booking.

1. Services Provided

Dr. Aman Khanna provides in-person orthopaedic consultations and surgical assessments at his clinic. Services include:

  • Initial orthopaedic consultation (OPD)
  • Follow-up consultations
  • Pre-operative and post-operative review appointments
  • Second-opinion consultations

No physical goods are sold or shipped. All services are delivered in person at the clinic.

2. Booking and Payment

Appointments may be booked via WhatsApp, phone, or the contact form on this website. An advance consultation fee may be collected online via Razorpay to confirm the appointment slot. The balance fee (if any) is payable at the clinic on the day of the consultation.

3. Cancellation by the Patient

  • Cancelled 24 hours or more before the appointment: Full refund of any advance fee paid, processed within 5–7 business days.
  • Cancelled less than 24 hours before the appointment: The advance fee is non-refundable. You may reschedule once without forfeiting the fee, subject to availability.
  • No-show (patient does not attend without prior notice): The advance fee is non-refundable and the slot is forfeited.

To cancel or reschedule, please contact us via WhatsApp at +91 89808 22922 or email dramankhanna91@gmail.com as soon as possible.

4. Cancellation by the Doctor

In exceptional circumstances (medical emergency, unforeseen unavailability), Dr. Khanna may need to reschedule your appointment. In such cases:

  • You will be notified as early as possible via WhatsApp or phone.
  • A new appointment will be offered at your earliest convenience.
  • If you prefer not to reschedule, a full refund of any advance fee paid will be processed within 5–7 business days.

5. Refund Process

Approved refunds are processed back to the original payment method (UPI, credit/debit card, net banking) used at the time of booking, via Razorpay. Timelines:

  • UPI / Wallet: 1–3 business days
  • Credit / Debit card: 5–7 business days
  • Net banking: 3–5 business days

Razorpay's processing timeline may vary. If you do not see the refund after the stated period, please contact your bank before reaching out to us.

6. Non-Refundable Situations

The following are non-refundable under any circumstances:

  • Fees for consultations that have already taken place
  • Advance fees for no-show appointments
  • Advance fees for cancellations made less than 24 hours before the appointment (except where the doctor cancels)

7. Disputes

If you believe a charge was made in error or have a dispute about a refund, please contact us within 30 days of the transaction:

We will acknowledge your complaint within 2 business days and aim to resolve it within 10 business days. Unresolved disputes may be escalated through Razorpay's dispute resolution process or consumer forums under the Consumer Protection Act, 2019 (India).

8. Governing Law

This policy is governed by the laws of India. Any disputes shall be subject to the exclusive jurisdiction of the courts of Surat, Gujarat.